The Awesomeness Manifesto

Susan and I put together a risk management spreadsheet a couple of months back; one of the big risks we had on it was "We're not having fun." We're both coming out of corporate America and some stressful projects and circumstances; we both left because we weren't enjoying ourselves anymore. I personally was no longer proud of the group I was a part of.

We want to do something we love and we want to have fun and, most importantly, we want you to have fun. That's one of the reasons Small and Special was so inspiring for us and why Small Giants is one of our guideposts. HBR wrote about it a couple of weeks ago in a blog post titled The Awesomeness Manifesto. A couple of the things that make a company awesome are: love and insanely great stuff.

We're working toward those same values: making super-yummy lollipops and loving making those lollipops. Our lollipops have full, original flavors, beautiful colors, and we keep the shape a simple round that fits easily in your mouth. Lollipops are also easy to share - and we love that look that people get on their face when you give them a lollipop. (We're getting really impatient to get our Etsy store up and running so you can taste them too!)

We hope you can tell that we love what we do. The day we stop having fun, I imagine it'll be pretty obvious. I hope that day never comes.

Fallen Soldiers

These poor lollipops sacrificed themselves so that yours would survive:

I recently passed a lovely morning dropping lollipops out of my window. The purpose was to test different packing and shipping materials in order to find a combination that would minimize or eliminate the possibility of damage to the lollipops while they’re in transit to a customer.

Of course we can’t say we’ve eliminated the possibility of damage, because one the package is out of our hands, it’s literally out of our hands. But thanks to the fallen soldiers above, we feel very confident that your lollipops will arrive intact. Even if they still look pretty when they’re shattered.

Photo by Kevin Keeker

First Sound Bank

Susan and I tend to be very methodical about making decisions. Excel gets used a lot. A LOT. For analyzing everything from what bags the lollipops would be packed in to which food websites will get samples to which blogging software met our needs. So when it was time to pick out a bank, of course we created a spreadsheet. We plotted and compared the major banks, talked about what our needs were and prepared to make a decision.

Then Susan went to a conference called Small and Special; we were both completely inspired by it (and we'll be posting more about that eventually). One of its sponsors was a local Seattle bank called First Sound. I added them to the spreadsheet and took a quick look at their terms and the decision took almost no time at all: their rates were competitive and we wanted to support another small business.

It turned out to be one of the best decisions we've made. We've both had nothing but good experiences with them. The employees of First Sound are warm, sincere, and encouraging in a way that I've never been treated by a banker before - nice but distant is about the best I've gotten in the past. I had to call to ask them a question, and the receptionist who answered the phone was able to quickly answer it; they were patient with us when we were moving slowly because this is our first business and we've never done this before. When I used the wrong account number on a deposit, they gave us a call just to make sure we knew what the right one was.

I'll stop gushing now, but I'd recommend First Sound to anyone.

Coming soon: This Charming Candy on Etsy.com

For a while now, when people have asked us if we’re selling lollipops yet, we’ve had to say, “not yet, we just found out 8 more things we need to do first”.

We are ridiculously excited that we’re finally getting pretty close to opening a shop on Etsy.com within a few weeks. Every day I’m amazed at how many beautiful, cool and unusual things are being made and sold through Etsy! It’s a huge network of independent sellers of handmade goods and it’s a easy-to-use storefront for us to get started selling our candy.

When we launch our store, there will be 9 flavors available, and they’ll also be grouped into three different themed collections featuring three flavors in each collection. In the next couple of weeks we’ll post more details about what will be for sale specifically. Stay tuned :-)

Home Cake: Where It All Began

“Okay,” I said to myself. “I’m going to make lollipops. Where do I get stuff like sucker sticks?”

The answer turned out to be a small business about a mile from my house. Home Cake is a mildly chaotic and slightly cramped treasure trove where you can get just about anything you’d need for making cookies, cakes, cupcakes, candies… anything sweet that begins with a “c” I suppose.

The store’s been a Seattle fixture for several decades and it was recently written up in NWSource. I was actually in the shop the day writer was taking pictures and talking to Greil for the article. She took some good photos of the inside of the store.

Now that This Charming Candy is making lollipops on a larger, non-hobby scale, we don’t get too many of our supplies at retail anymore. But all my recreational lollipop making supplies still come from Home Cake.

photo taken by me, using my iPhone

This Charming Candy – Behind the Scenes

For a while now, Kate and I have been meaning to post about what we’ve learned and what it takes to get This Charming Candy up and running.

Starting a small business is hard. Starting a small food business is even harder! One of the biggest challenges we faced was figuring out the web of oversight that’s shared among federal, state, and local government agencies here in the U.S.

On the local level, I’ve taken the King County Food Handler class and passed their test, so I’m licensed to handle food in King County. This means I could be employed in a restaurant kitchen or nursing home cafeteria, for example.

At the state level, I’ve read all the regulations and codes relevant to the food industry and have applied for the WSDA Food Processor’s license. One of the exciting milestones we’ll reach next week is finally getting this license! An inspector from the WSDA will come to inspect the commercial kitchen where I’ll be making the candy. He’ll also inspect all my ingredients and materials, and evaluate the workflow I use to turn those ingredients into delicious lollipops.

And at the federal level, there are no specific licenses. But we’ve needed to read and understand all the FDA’s requirements about product labeling so that customers know what they’re buying and who manufactured it.

When you make food for human consumption, it’s really important to do it well. Your customers place enormous trust in you and in the safety of your processes. So even though it’s been a long task to get ourselves set up and approved to be open for business, I’m personally glad we have a government that cares so much about the health and welfare of its citizens.