It’s January and we are stocking up on supplies for 2012; among them, food coloring. I ordered a bunch of colors from a vendor we hadn’t ordered from before:
Cook’s Dream (although their site logo also says UltimateBaker.com, which is a little confusing…)
My order shipped really quickly but had one error. A bottle of Electric Purple was mislabeled with a Gold sticker dot on its lid. Someone understandably grabbed this bottle when intending to pack the Gold coloring I ordered.
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| photo by Susan Dziadosz |
I contacted Customer service and offered to send back this bottle in exchange for the correct one. To my delight, they said not to bother sending this one back, and that they’d ship out the bottle of Gold color right away.
That’s pretty much customer service on par with Zappo’s and Nordstrom. Thanks, Cook’s Dream!
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